Date 4 December 2024
Season's Greetings
Welcome to the December edition of your Nexus Service Manager Newsletter, filled with exciting news and festive cheer.
Welcome Daniel to the Team
First, we'd like to introduce our newest team member, Daniel! Daniel has joined the Nexus Service Manager team and is ready to assist you with all your queries. He will be able to help you get the most out of Nexus Service Manager with training and support.
New Email Address for Nexus Service Manager Support
We're streamlining our communication channels to better serve you! Our email address for support has changed.
All future support inquiries should be directed to: support@nexusservicemanager.com.au
This new email address will ensure your requests reach the appropriate team promptly. We kindly ask that you update your records with this new address.
Upcoming scheduled network maintenance
We would like to inform you of a planned maintenance window scheduled as part of our end-of-year operational tasks. This maintenance is necessary to ensure the continued reliability, performance, and security of our services.
Maintenance Details:
Date: Tuesday, 10th December 2024
Time: 2:00 AM to 6:00 AM AEDT
During this maintenance window, there may be intermittent service disruptions affecting customer services. Any disruption is expected to last for a maximum of 10 minutes.
Our team will work diligently to minimise the impact on your services and ensure maintenance is completed as quickly as possible.
New Zealand Support
We're happy to announce that Nexus Service Manager now officially supports New Zealand! After many years of turning away prospective Kiwi clients, we've finally expanded our services to include full support for New Zealand suburbs, cities, and the tax system. This expansion reflects our commitment to serving a broader customer base and offering a truly global solution. Welcome aboard, New Zealand!
Slight SMS Price Adjustment
Please note a small change to our SMS messaging pricing. Effective January 1st, 2025, the price per SMS will decrease from 11 cents to 10 cents. This small reduction reflects our ongoing efforts to provide the best possible value for our customers.
Merry Christmas & Happy New Year!
From all of us at the Nexus Service Manager team, we wish you a very Merry Christmas and a happy, healthy, and prosperous New Year. We appreciate your continued support and look forward to working with you in 2025. Thank you for being a valued customer.
Please note that our office will be closed from 25th December 2024 to 2nd January 2025. While our office may be closed, we will be monitoring our emails and will respond to your support inquiries as soon as possible.
We hope you enjoy the holiday season!
The Nexus Service Manager Team