Plumbing & Gas Fitting Software for Australian Businesses

Developed with three years of dedicated focus on the unique needs of Australian plumbing & gas fitting businesses, Nexus Service Manager stands out as the most user-friendly service management software on the market.

As a proudly Australian-owned company, we understand the challenges you face. That's why we offer exceptional local support, ensuring you always have the assistance you need to thrive.

Nexus centralizes all your critical business information into a single, secure hub. By seamlessly integrating data from your office and mobile apps, we provide a complete and accurate picture of your business operations. This centralized data repository simplifies data management, enhances reporting capabilities, and empowers you to make informed decisions that drive business growth

Mobile App with Live Updates

The Nexus Service Manager mobile app empowers technicians with all the tools they need to perform jobs efficiently. Access detailed job information, including customer details and instructions, and utilize built-in maps for easy navigation. Capture essential information on-site, including photos, videos, and technician notes. Access customer history, collect payments, and obtain electronic signatures. Generate professional service reports directly from the field. By providing technicians with the tools they need to work smarter, the Nexus Service Manager mobile app enhances productivity and improves customer satisfaction.

Field Service Reports

Create professional digital reports directly on-site with our mobile app. Capture all the necessary information, including photos, signatures, and answers to custom questions related to plumbing & gas fitting jobs. Our customizable templates ensure consistent data collection across all jobs, while secure cloud storage eliminates the need for paper records and ensures easy access from anywhere.

Customer Job Reminders

This feature automatically sends the customer an email or SMS reminder the day before their scheduled plumbing or gas fitting appointment. This proactive notification serves as a courtesy reminder and ensures that the technician has the necessary access to the property on the appointed day. It also provides customers with a convenient option to reschedule if needed.

Drag and Drop Scheduling

This feature streamlines job scheduling by allowing you to quickly assign jobs to specific dates, times, and technicians directly from the job creation screen or the daily schedule view.

Easily find available time slots and assign the most suitable technician to each job. Unscheduled jobs can also be seamlessly dragged and dropped directly onto the schedule, further simplifying your workflow.

Service Renewal Report

The Service Renewal Report allows you to proactively retain existing customers. By identifying past clients who have utilized your plumbing & gas fitting services, this report enables you to generate targeted service reminders via letters, emails, or SMS in bulk. This approach leverages existing customer relationships and significantly increases the likelihood of repeat business.

Mobile invoicing and Credit Card Payments

Mobile Invoicing enables technicians to generate professional invoices directly on-site upon job completion, eliminating manual data entry and significantly speeding up the invoicing process. Technicians can easily send invoices via email or provide customers with a convenient QR code for instant credit card payments. Seamless integration with popular accounting software like MYOB, Xero, and Reckon ensures automatic synchronization of invoices and payments. For added convenience, credit card payments can be collected directly through the mobile app or the dedicated Online Invoice Payment app.

Online Customer Portal

The Customer Portal gives your customers a convenient online access to key information. They can easily view and accept quotes, access past and future job histories, view invoices, and review important documents. Access levels can be customized for each customer, ensuring they only see the information relevant to them. This fosters transparency and builds stronger customer relationships.

Australian owned and operated

Nexus Service Manager is entirely Australian owned and Australian operated.

Additionally the application data and servers are also hosted in Sydney, Australia, keeping your data as safe and close to home as possible.

We offer unlimited telephone and email support for a smooth and convenient process.