Security Software for Australian Businesses

Forged over three years of intensive development, Nexus Service Manager delivers unparalleled user-friendliness, specifically tailored to address the distinct operational demands of Australian security businesses. Streamline your service management, from dispatch to reporting, with a platform designed for your industry.

Being Australian-owned, we're committed to the success of your security business. We offer reliable, local support, building a true partnership and ensuring you have the assistance needed to maintain uninterrupted security services

Nexus centralizes your security business data into a secure, single platform, integrating office and field operations. This unified system provides complete operational control, simplifies compliance reporting, and enables data-driven insights to optimize resource allocation and drive business growth.

Mobile App with Live Updates

The Nexus Service Manager mobile app streamlines security system installation and maintenance. Technicians can access detailed site plans, customer specifications, and navigation, ensuring efficient job execution. Capture installation progress with photos and videos, record technician notes, and access customer equipment history. Collect digital signatures and generate professional service reports on-site, maximizing productivity and client satisfaction.

Field Service Reports

Conduct comprehensive digital site inspections and audits directly from the field with our mobile app. Capture all necessary data, including photos, digital signatures, and answers to tailored security assessment questions. Our customizable templates ensure standardized reporting, while secure cloud storage eliminates paper records and enables seamless access for compliance and review.

Customer Job Reminders

This feature automatically sends clients an email or SMS reminder the day before their scheduled security service appointment. This proactive notification ensures technicians have the necessary site access and that clients are prepared for the service. It also provides a convenient option for clients to reschedule if needed, minimizing disruptions.

Drag and Drop Scheduling

Efficient security scheduling. Assign jobs to technicians and time slots instantly. Drag-and-drop for unscheduled events.

Easily find available time slots and assign the most suitable technician to each job. Unscheduled jobs can also be seamlessly dragged and dropped directly onto the schedule, further simplifying your workflow.

Service Renewal Report

Maximize maintenance agreement renewals with the Service Renewal Report. Identify clients with upcoming or lapsed maintenance agreements and generate bulk reminders via letters, emails, or SMS. This proactive strategy fosters client loyalty and ensures continuous coverage for your security services.

Mobile invoicing and Credit Card Payments

On-site security invoicing. Instant QR code payments. Seamless accounting integration. Secure billing and audit trails

Online Customer Portal

The Client Portal, offering convenient online access to essential security contract and service information. Clients can review and accept service agreements, access detailed service history logs, view invoices, and review important compliance documents. Customizable access controls ensure information security and enhance client satisfaction.

Australian owned and operated

Nexus Service Manager is entirely Australian owned and Australian operated.

Additionally the application data and servers are also hosted in Sydney, Australia, keeping your data as safe and close to home as possible.

We offer unlimited telephone and email support for a smooth and convenient process.